FIG+YARROW apothecary wants you to love your purchases and we will do our best to ensure your happiness. Should there be anything in the way of total satisfaction, please refer to the following.
MY ORDER WAS NOT RECEIVED / RECEIVED DAMAGED:
Please fill out the Exchange Form or call 888-354-1701 ext. 102 to report any damages or non receipt* and we will send a replacement at no additional cost to you. Please report damages within 24 hours of delivery receipt. We will require documentation, so please be prepared to send photos of the damage.
*Please note that we do not offer replacements for incorrect addresses or shipments shown as "delivered" in tracking update. However, we will do our best to work with you should such points of confusion arise. If a shipment was sent to an incorrectly entered address, the cost to reship is the sole responsibility of the recipient.
THE PRODUCT I RECEIVED IS NOT TO MY LIKING:
We understand, sometimes a product may fall short of hopes and expectations. We’re glad to help process a return for store credit. Just follow our How-To guide below.
To make an exchange for store credit, please fill out the Exchange Form within 20 days from the date of purchase. A Support Concierge will issue an RA# and email a return label that you may print and attach to your return package.
We will issue a store credit for the cost of the item paid minus a $10 return fee which will be deducted from your store credit.
Should you elect to arrange return shipping through a carrier of your choice, we will not deduct the $10 fee from your exchange credit.
WITH YOUR RETURN SHIPMENT: Please include your original packing slip or print out of your order confirmation/receipt with your assigned RA# written on the outside of your shipping package.
Exchanges will not be accepted after 30 days from receipt of goods.
International returns may be subject to a refund on the Value Added Tax and duties. THE FIREHOUSE SHOPS is not responsible for refunding these charges. Customers must contact their country’s customs office with the commercial invoice and return airway bill to qualify.
Please send your return for credit shipments to:
THE FIREHOUSE SHOPS
3600 Tejon St
Denver, CO 80211
- EXCHANGE POLICY